One thing that I have had to work on in doing business is conversing with the people that are interested in my business or the products that I sell. So I immediately started looking for some good advice that would help me become better at talking to others. Here is the advice that was given to me by one individual.
Pause before speaking. If you pause a couple seconds before jumping in when you are talking to somebody this will do three different things for you. First, it keeps you from interrupting someone who has just stopped for a second to get a breath before continuing. Second, it lets the person you are talking to know that you are giving serious consideration to what they just said. Third, it lets the information that they just told you sink in, and thus makes you a better listener.
Second, ask questions. Ask them "what do you mean" or maybe "how did you come to this conclusion?" There are other questions you might ask but ask questions that will get them to go into even more detail of what they are talking about. You never want to just assume that you know what they are saying, because many times we can color a conversation and understand something that is totally different than what the other person is talking about. Also, again, this let's them know that you are interested in what they have to say.
Third, repeat back to them what they already told you, in your own words of course. After you've nodded and smiled then tell them "Let me make sure I've got this right. What you're saying is..."
These are some tips that have helped me in the past and to be honest I'm still working on myself. I don't know, maybe you have your online business to a point where you don't have to talk to anybody, but if you don't, remember, one quick way to loose a lead is to give them the impression that you really don't care what they have to say. And even if you are quiet when they talk, one way of doing that is not taking the time to understand what they are trying to tell you.
http://www.hartlinefinancial.com/
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